Real AI for Helpdesks
AI that classifies your helpdesk tickets
Creating the new standard
Prioritizing your technician's workload using Artificial Intelligence
Traditionally technicians looked at queues and ticket lists to try and prioritize workload on a day to day basis. With our Automated Workload Prioritization feature, we are able to fully automate this process using the power of Machine Learning. Our AI will look at the status of the ticket, time created, idle time, priority and more to determine the next two tickets your engineer should be working on, no more cherry-picking!
See how it works!
Why Tribu AI?
Decreased Admin Time
Tribu uses AI to decrease administration time, allowing you to save essential billable hours
Tribu's Machine Learning works to ensure technicians are distributed workloads effectively
Tribu uses Natural Language Processing to simplify communication with your customers.
Our framework model is customisable and is now ready to integrate with our partner ticketing systems
Your step towards success
Experience what AI can do for your help desk
- Create an AI Model specific to your helpdesk and terminology
- Apply issue and sub-issue predictions to all new incoming tickets automatically
- Trigger your workflows automatically from those predictions for immediate, hands-off action to new tickets
- Improving overall service delivery through faster responses to requests and improved ticket management